Tuesday, January 3, 2017

Press 1 for a Nervous Breakdown…

December 27, 2012 4:50 pm by  
Filed under Absurdity, Life, Uncategorized

GetHuman Megaphone Graphic Technology is wonderful except when it isn’t. One of the times it isn’t is when you need information or customer service and you find yourself hopelessly tangled in a maze of “Push 1 if your problem is X” options or even worse, you hear the dreaded “Welcome to the automated attendant service where we have answers for all your frequently asked questions” . No you don’t, and I want to speak to a live person, NOW.

With necessity being the mother of desperation, I recently went online searching for a phone number that would lead me to a human being who could resolve the issue I was having with my Verizon FIOS service.

I’m a pretty savvy online explorer; being a good researcher is the life blood of being a writer. After nearly an hour of clicking every link and every page of the Verizon site map, I came to the conclusion they do not want to have those nasty customers bothering them. There was no information that would lead you to real time answers. Even the “automated attendant” said he wasn’t available. It’s pretty bad when a cartoon character and a computer won’t talk to you.

I turned to Google and it was there that I found a wonderful place; GetHuman.com. Here is a company whose motto is “Get Customer Service Faster and Easier”! It’s FREE….and to make it even better, it works. I typed Verizon FIOS in to the search box and up came a choice of five numbers to call and it even rated them according to site user feedback as to how effective that number is at getting a real person on the phone, average wait time, and satisfactory result of the call: Manna from Heaven.

The first number I dialed produced exactly the desired result, a very nice man who said he was located in Pittsburgh in the Pennsylvania Verizon Call Center, solved my problem in ten minutes. Why that number is not readily provided by Verizon, I have no idea.

So if you’re looking for information on a product or service, or resolution to a problem, I highly recommend going to GetHuman.com. They even have an app for mobile devices. I hope the remainder of your holiday will now be merry and bright…and much more stress free.

Comments

4 Responses to “Press 1 for a Nervous Breakdown…”
  1. Renee says:

    I just shared this with the men, all with their new iPhones in hand. Brilliant. Thanks Pam!

  2. Pamela says:

    Great idea, Renee. I just hope they don’t think it’s like asking for directions. :-)

  3. Carol says:

    This sounds like a great resource. Bookmarking it in case the time comes when I absolutely need a human voice. My sister-in-law recently tried a trick we heard about: When you get into voice recognition options (“Say Yes”, etc.), if you mumble an inane answer, instead of speaking clearly, it will eventually take you to a live operator. I don’t know if it works all the time, but it’s worth a try.

  4. Pamela says:

    Carol,
    That trick only works some of the time: I’ve tried everything from inane to profane, and at least half the time the call simply returns you to the main menu or disconnects. When I was researching that post I found a story about some systems that are set up to recognize four letter words… When the caller finally gets so frustrated that they start swearing, the system puts you through to a live person. Now that’s what I cal customer service. :-)

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